SecondSolveSecondSolve Support
Help with notebooks, imports, handwriting, AI coaching, subscriptions, and backup.
Notebooks and local data
SecondSolve works without an account. Notebooks stay on your device. Export a complete JSON backup from Settings → Data Backup before replacing a device or deleting the app.
Import, handwriting, and printing
Camera and Apple Pencil behavior should be tested on a physical device. If import or export fails, include the file type, approximate size, page count, and steps in your support email.
AI coaching
AI is available only with Pro and explicit consent. Without the production service, the app shows a clearly labeled demo that sends no learning content. Until the applicable mainland China registration and disclosures are complete, China mainland storefront or network requests automatically use demo mode, do not call production AI, and do not consume AI allowance.
Subscriptions and restore
Apple processes purchases. After reinstalling or changing devices, restore purchases from Settings → SecondSolve Pro. Billing, cancellation, and refunds are managed through your Apple Account.
Still need help?
Include your device model, OS version, app version, and reproduction steps. Do not send passwords or sensitive data.
raydong1009@gmail.com